Bengalwln Privacy Policy — Your data is safe with us

1Introduction and Scope

This Privacy Policy bengalwln— sets out our position on the collection, use, and protection of personal information for users of our website and mobile application. Registering with bengalwln or using the platform constitutes your acceptance of this policy.

Bengalwln takes your privacy seriously. We follow international data protection standards and have put in place both technical and administrative measures to safeguard member information.

In this policy, "personal data" refers to any information that can directly or indirectly identify you — such as your name, mobile number, date of birth, or financial transaction details.

2What Information Is Collected

Bengalwln only collects information that is necessary to deliver our services, maintain security, and meet legal obligations. The categories of data we collect are outlined below:

Any information requested beyond the above is optional, and you will be clearly informed that declining to provide it will not affect your access to our services.

3How we collect your data

Bengalwln collects data in several ways — some you provide directly, and some is gathered automatically.

• Information provided directly by you: Information you provide directly — at registration, during KYC verification, when contacting support, or when filling out a form.
• Automatically Collected Data: Device and behavioural data is collected through cookies, log files, and tracking technologies while you use the platform.
• From payment providers: During deposit and withdrawal processing, limited transaction-related information is received from bKash, Nagad, or Rocket.
• From verification services: Third-party KYC services may be used to verify your identity — we only receive the verification result, not your full documents.

Bengalwln never accesses your contacts, camera, or microphone — though the app may request certain permissions during installation, all of which are entirely optional.

4Purpose of Data Use

Bengalwln uses your data solely for the following purposes:

• Account management: Login, security verification, and profile management.
• Payment processing: Processing deposits and sending withdrawals.
• Providing support: to resolve your issue.
• Security and fraud prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: License compliance, anti-money laundering, and regulatory reporting.
• Service Improvement: To analyze user experience and improve the platform — this analysis is carried out in aggregated or anonymized form.
• Promotional communications: To send you offers and updates, where you have given your consent.

5Sharing Information with Third Parties

Bengalwln does not sell your personal data or share it with third parties for commercial purposes. However, limited data may be shared in the following circumstances:

• Payment providers: Required details (name and mobile number) are shared with payment providers such as bKash, Nagad, Rocket, and others to process transactions.
• KYC and identity verification services: Trusted third-party services may be used for identity verification — they use your information solely for that purpose and nothing else.
• Law enforcement: bengalwln is required to share data with the relevant authorities when compelled by legal obligation, court order, or an active investigation.
• Licensing authority: Certain reports may be submitted to regulatory authorities to fulfill gaming license requirements.
• Technology service providers: Cloud storage or cybersecurity providers may have limited access to data as required for their work — they operate under our confidentiality agreements.

6Cookie & Tracking Policy

Bengalwln's website and app use cookies and similar technologies. These improve your browsing experience and help the platform function correctly.

Most browsers let you disable cookies. However, turning off essential cookies will prevent many features on bengalwln from working, including login.

7Data retention period

Bengalwln does not hold your data longer than necessary. Retention periods depend on the type of data and the purpose it serves:

• Active Account Data: Retained for as long as your account remains active.
• Transaction records: Typically retained for up to 5 years in accordance with legal obligations.
• KYC documents: Retained for up to 5 years after account closure — in accordance with anti-money laundering laws.
• Cookie & session data: Between 30 minutes and 1 year, depending on the type.
• Support conversations: Retained for up to 3 years after a matter is resolved.

Once legal retention periods have expired, bengalwln securely deletes or anonymizes the data. All deletion procedures comply with international security standards.

8Your rights

As a bengalwln member, you have the following rights regarding your personal data:

• Right to access: If you would like to know what personal information bengalwln holds about you, submit a request to our support team. We will respond within 30 days.
• Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
• Right to erasure: For deletion requests involving data beyond legal retention requirements, bengalwln will take action within 30 days.
• Right to object to processing: You may object to your information being used for specific purposes.
• Data portability: You may request a copy of your data in a machine-readable format.

To exercise any of these rights support@bengalwln.net— or let us know via live chat. Once your identity is confirmed, we will act promptly.

9Security Measures

Bengalwln maintains both technical and administrative safeguards to protect your data:

• Encryption: Stored data is protected with AES-256 encryption, and all data in transit is secured with SSL/TLS.
• Access Controls: Member data is accessible only to staff who genuinely need it — in line with our minimum necessary access policy.
• Real-time monitoring: Our automated system runs 24/7, detecting suspicious logins or transactions and triggering instant alerts.
• Regular Security Audits: Third-party security specialists conduct periodic reviews of bengalwln's systems.
• Staff training: All staff receive regular data protection training and operate under confidentiality agreements.
• Data breach response plan: In the event of a security breach, we have a plan in place to notify affected members within 72 hours.

That said, no online platform can guarantee 100% security. bengalwln takes every possible precaution, but members are also advised to use strong passwords and keep two-factor authentication enabled.

10Protection of minors' data

Bengalwln only provides services to users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If parents suspect their child is using bengalwln, support@bengalwln.net— and we will investigate promptly and take the necessary action.

11Changes to the Privacy Policy

Bengalwln may update this Privacy Policy from time to time. Members will be notified of any significant changes at least 7 days in advance via an app notification or a message to their registered mobile number.

You can check the "Last Updated" date at the top of this page to see when the policy was most recently revised. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

If you do not agree to the updated policy, please stop using the service and submit a request to have your data deleted.

12Contact & data deletion requests

For any questions about this Privacy Policy, requests to view your data, or deletion requests, please reach out through the following:

• Email: support@bengalwln.net (include "Privacy" in the subject line)
• Live chat: Live 24/7 on the app and website
• Help Center: Help Center page for answers to frequently asked questions.

Once we've confirmed your identity, we typically respond within 7 business days. For urgent matters, live chat is the fastest way to reach us.